OUTREACH - University of Oklahoma
Welcome to Executive Training ~ Team Quest
Training & Development Certificate Program
Student & Non-Profit Community Groups Corporate Professional Development Trainer Skills Program
 

Training programs can range from three hours to multiple day workshops. The focus is on intact workgroups or people from the same company.


Team Effectiveness Training

  • Identify four strategic styles of processing information
  • Explore stages of team development
  • Improve processes for team problem solving

This program offers participants opportunities to interact while learning more about themselves and others. Activities are designed to allow teams not only to investigate and refine how they solve problems, but also to develop new ideas and strategies for the workplace. Participants will be provided with action learning experiences to be related to situations at work. The goal is for this to be an ongoing learning process as opposed to a one-time event.


I-Opt Instrument
The I-Opt Instrument (Input-Output) helps predict the behavior of groups or teams without the use of psychology. According to Dr. Gary Salton, creator of the assessment, effective behavior of groups can be encouraged using sociological tools that adjust relationships and not people. The I-Opt is a self-report instrument that focuses on how people take in, process and act on information. One of the many benefits of using the I-Opt instrument is that teams can receive reports on how their team deals with information and what are specific ways to encourage more effective behavior.
 

Stellar Team Communication Training

  • Identify individual communication styles
  • Receive feedback about team members’ styles
  • Discuss communication strengths and opportunities for improvement

Communication is central to developing effective interpersonal relationships. When we relate, we are communicating in order to exchange understanding. In this program, participants will complete an assessment and receive feedback on their personal style of communication. This feedback, used with experiential exercises, will increase participants’ awareness of how they communicate. They will see how their style fits with other members of their work group and explore strengths and weaknesses in team interaction. The focus will be on how to apply this new knowledge and improve organizational communication.

 

World Class Customer Service Training

  • Define excellent customer service
  • Identify core listening skills
  • Practice customer service basics

Turn excellent customer service into the end goal for great teams. Whether customers are internal or external, excellent customer service is the exception and not the reality in most environments. This program helps participants see what excellent customer service is and how to consistently provide it. Our program focuses on the responsibility of the entire work group as well as the individual in this process. The goal is for the team to carry a vision for excellent customer service, to hold one another accountable and to celebrate great service.

 

Five Dysfunctions of a Team Training

  • Define why even the best teams sometimes struggle
  • Identify steps to overcome these common hurdles
  • Practice exceptional team skills

This training is based on the book that shows how building a strong team is both possible and remarkably simple, but extremely difficult. It uses a straightforward diagnostic tool for helping you evaluate your team’s susceptibility to the five dysfunctions of a team. This interactive training allows team members to examine their current situation and opportunities to practice effective team skills. Each participant that attends receives a copy of the book – 5 Dysfunctions of a Team.